26 MAR - 19 APR 2020

FAQS

A Message from the Spiegeltent Newcastle Team | Coronavirus Update

In light of the evolving status of COVID-19 (Coronavirus), and on advice from Australian Health Officials and the Australian government, it is with heavy hearts that we today announce that the March-April Spiegeltent Newcastle season will not proceed as originally planned. Instead, the season will be postponed with new dates to be announced.

We do not make this decision lightly, and understand that many in our immediate and extended community will be affected. However, our first priority must be the health of everyone in our community.

The Spiegeltent operates in an unusual way for an arts company, in that it has no government support. Instead we’re dependent on sponsorship and ticket sales. It’s a particularly difficult and unusual time to be in show business. We hope that Newcastle audiences will stick with us and support the Spiegeltent and its artists as we plan the season for later in the year.

All current tickets purchased will be honoured for the new season dates.  For those customers who wish to receive a refund, we will announce details of the refund process once we announce the rescheduled dates.

“Newcastle loves the Spiegeltent, and we always look forward to the Newcastle season, so it’s a difficult decision that we’ve reached today. We’ll be planning our return as soon as it’s possible” says Scott Maidment, Creative Director of Strut and Fret.

__ 

Spiegeltent Newcastle acknowledges the Awabakal and Worimi peoples as the Traditional Custodians of the land on which we meet.

  • What are the dates of The Spiegeltent?

    26 March – 19 April 2020 (closed Mondays)

  • Where is The Spiegeltent located?

    Spiegeltent Newcastle is located at Civic Park
    Cnr Darby & King Street
    Newcastle

  • What hours is Spiegeltent Newcastle open?

    26 March – 19 April 2020 (closed Mondays)
    During festival dates, the site is open Tue – Fri | 5:30pm & Sat & Sun | 3.30pm

  • Is the site free to enter?

    Yes, but individual performances within the Spiegeltent are ticketed.

  • What are the food & drink options?

    Spiegeltent patrons are encouraged to purchase food from some of the wonderful local Newcastle restaurants or via food delivery services for consumption at the festival site prior to the show. You are also welcome to bring food from home. The Spiegeltent will operate a festival bar before the show and in the interval of the headline show. Hot food cannot be brought into the tent. The festival site will be open to the public an hour before the show.

  • What types of tickets are sold by The Spiegeltent?
    • Adult | Full Price General Admission Tickets
    • Concession | Government issued concession card, seniors, full time student cards*
    • Premium | Selected premium seating areas close to the stage with priority access to the venue
    • Family | 2 Adults and 2 Children or 1 Adult and 3 Children

     

    • Private Booths | Available for performances of Blanc de Blanc Encore only. Private Booths are sold at a flat rate and seat up to 8 guests.
    • Premium Private Booths | The best booths in the house. There are only two available per show and includes 1x bottle of sparkling wine on arrival. Available for performances of Blanc de Blanc Encore only. Private Booths are sold at a flat rate and seat up to 8 guests.

     

    • Companion Card | The Spiegeltent supports the Companion Card program. Companion Card tickets are available over the phone or in person*
      To make a companion card booking, please call our box office on 03 9088 6927

     

    *Proof of eligibility required and must be presented when collecting pre-purchased ticket or when otherwise requested

    For a full list of tickets types please speak to our friendly box office staff. 

     

     

     

  • Where can I purchase tickets?

    Via this website or at our physical box office. 

    The box office will be open from 26 March – 19 April 2020 (closed Mondays) (excluding all Mondays) a minimum of 1 hr prior to first performance, until 15mins after the final performance of the night.

  • Is My E-Ticket Enough to Get Into the Show?

    Yes - you can go straight to the venue with your E-Ticket on your phone or device.

    If you require a printed ticket, you may print your confirmation email at home or visit the venue box office during the season.

    For collections, please arrive no later than 30mins prior to your session start time. You will need valid ID for collection.

  • Where is the box office?

    The Spiegeltent box office is located near the entrance of the site at Civic Park.

  • Are there any age restrictions to performances?

    Age suitability is listed with every performance at Spiegeltent Newcastle.

    G: Suitable for All Ages

    PG: Parental Guidance recommended for under 15 yrs

    M: Recommended for 15+

    18+: Restricted to those 18+

  • Do children need a ticket for performances at The Spiegeltent?

    Unless otherwise specified, children 18 months and under can sit on the lap of a carer free of charge.  Any child over this age must have a ticket. No children, including babes in arms are permitted to Restricted 18+ performances.

  • Is there a discount for children?

    Some productions may offer discounts for children and/or families. If Child prices are available, they will be listed as ‘child’ throughout the program. If Family prices are available, they will be listed as 'family'.

  • Am I eligible for concession?

    If concession prices are listed for a particular event, concession prices apply to persons who are aged 16 years and under, full-time students (including International Student cardholders), full pensioners, welfare benefit recipients.

  • Do tickets include GST?

    Where applicable, GST is included in the ticket price.

  • Can I change my tickets?

    Please check your booking carefully at the time of purchase, as all sales are final and refunds will not be provided unless required by law and in accordance with the Live Performance Australia Ticketing Code of Practice.  

    Consumer and Industry codes are accessible to the general public at www.liveperformance.com.au.

  • Is the price listed on this website the price I'll actually pay for my tickets?

    All advertised prices include Booking Fees.

  • Can I choose my seat in advance?

    No. All venues and events are General Admission. Guests will be seated on a first come, first served basis. 

    We recommend patrons arrive at least 30min prior to a performance in order to line up for entry to the venue.

  • What is General Admission?

    This means that your ticket does not assign you a specific allocated seat at the venue.

  • What happens if I am running late for a performance? Will they let me in? Do I get a refund?

    Being late affects performers and the rest of the audience. This is so important that some artists specifically ask that latecomers not be admitted.

    The Spiegeltent therefore reserves the right to exclude latecomers to certain events or to admit them only during a suitable break in the performance. The Spiegeltent regrets it is not possible to refund a completed booking. Please respect the Front of House staff's instructions.

  • Is there any basic etiquette I need to be aware of?

    You are not allowed to use mobile phones, paging devices, alarm or chiming watches during performances.

    Using cameras or other recording devices is a breach of copyright and absolutely not allowed.

    Be nice and remember to consider those around you trying to also enjoy their night out.

  • How do I make an accessibility enquiry?

    P: 03 9388 9638 
    E: [email protected]

  • Is the Spiegeltent accessible?

    Yes, The Spiegeltent is wheelchair accessible. 

    There are accessible toilets available at The Spiegeltent site. 

  • Is accessible parking available?

    For information about accessible parking and facilities around Civic Park, please contact the Newcastle City Council on 02 4974 2000

  • Does The Spiegeltent support the Companion Card Scheme?

    The Spiegeltent supports the Companion Card program. Companion Card tickets are available over the phone or in person*

    To make a companion card booking, please call our box office on 03 9388 9638

    *Proof of eligibility required and must be presented when collecting pre-purchased ticket or when otherwise requested

  • What do I do if I lose a child or parent?

    Please notify a member of staff or security immediately.

  • Where do I report lost articles?

    If you find something, please hand it in to any member of staff and we’ll do our best to return the item to its owner.

    If you have lost something notify a member of staff or security or email [email protected]

    The Spiegeltent is not responsible for any lost or found property and will give any unclaimed items to charity or to the police at the conclusion of the season.

  • What do I do if I find something?

    If you find something, please hand it in to any member of staff and we’ll do our best to return the item to its owner.

    The Spiegeltent is not responsible for any lost or found property and will give any unclaimed items to charity or to the police at the conclusion of the season.